REFUND AND DISPUTE POLICY

For billing disputes or questions: support@bedrokmedia.com
Response within 24 business hours.

1. SERVICE NATURE & NO-REFUND POLICY

1.1 Nature of Service
Bedrok Media LLC, a Wyoming Limited Liability Company, with Filing ID 2026-001861254 (“Bedrok Media”, “we”, “us”) provides performance-based digital marketing services involving the real-time generation and instant delivery of inbound phone calls (“Calls”) to Clients. In some campaigns, additional inbound enquiries may also be delivered. Collectively, these are referred to as “Leads” for the purposes of this Policy.

1.2 Instant Delivery & Final Sale
Because Leads are delivered instantly and cannot be recalled, resold, or reused once delivered, all charges are final and non-refundable upon successful delivery.

1.3 Good-Faith Resolution
While monetary refunds are not offered due to the nature of the service, Bedrok Media maintains a structured dispute resolution process, including lead replacement or account credits, as outlined in this Policy.

1.4 Payment Processor Rights
Nothing in this Policy limits a Client’s rights under applicable payment processor or card network rules.

2. DEFINITIONS

  • Billable Call: An inbound phone call that meets the qualification criteria defined in the Client Services Agreement (CSA), including but not limited to a minimum call duration (e.g., 90 seconds or more).
  • Qualified Lead: A Billable Call that meets the agreed technical, routing, and qualification requirements at the time of delivery.
  • Non-Billable Call: A call that fails to meet qualification thresholds due to verifiable technical errors, disconnected numbers, or confirmed automated spam.
  • Instant Delivery: The moment a Call is successfully connected to the Client’s designated phone number or, where applicable, the moment an inbound enquiry is successfully delivered to the Client’s system or CRM.

3. DISPUTE SUBMISSION PROCESS

3.1 Dispute Window
All billing disputes must be submitted within seventy-two (72) hours of lead delivery. Disputes submitted after this period will not be considered.

3.2 Submission Method
Disputes must be submitted in writing to support@bedrokmedia.com and must include:

  • Date and time of the call
  • Reason for the dispute
  • Any relevant supporting details

3.3 Valid Dispute Criteria
Disputes are eligible for review only if the call involves:

  • Disconnected or unreachable numbers
  • Verified automated or robocall spam
  • A material technical failure preventing call completion

3.4 Invalid Dispute Reasons
The following do not constitute valid grounds for dispute:

  • Caller intent, seriousness, or purchasing readiness
  • Failure of a call to convert into a sale
  • General dissatisfaction with lead quality beyond CSA criteria
  • Calls missed, unanswered, or mishandled by the Client
  • Calls delivered according to agreed routing and configuration settings

3.5 Evidentiary Standard
Call recordings, routing logs, and AI-generated transcripts – retained for up to twelve (12) months – constitute the authoritative record for dispute resolution.

By using the service, Clients acknowledge and consent to call recording and automated transcription for quality assurance and dispute resolution purposes.

4. RESOLUTION METHODS (NO CASH REFUNDS)

4.1 Lead Replacement
Approved disputes will be resolved through replacement with a comparable qualified lead at no additional cost, where reasonably available.

4.2 Account Credits
If a replacement lead cannot be provided promptly, a service credit (“Call Credit”) will be applied to the Client’s account for future use.

4.3 No Monetary Refunds
Under no circumstances are cash, card, or bank refunds issued for services that have been delivered.

5. CANCELLATION & TERMINATION

5.1 Client Cancellation
Clients may cancel services at any time by providing written notice.

5.2 Final Charges
All Billable Calls delivered prior to the effective time of cancellation remain payable and non-refundable.

5.3 Termination for Abuse
Bedrok Media reserves the right to suspend or terminate accounts that exhibit excessive disputes, abuse of the dispute process, or disproportionate chargeback activity.

6. CHARGEBACK POLICY

6.1 Internal Resolution First
Clients agree to contact Bedrok Media directly to attempt resolution of any billing concerns before initiating a chargeback with their card issuer or payment processor.

6.2 Chargeback Consequences
Initiating a chargeback without first contacting Bedrok Media for resolution may result in account suspension, termination, or loss of access to services.

6.3 Payment Processing
Payments are processed through third-party payment processors (including Stripe). Clients acknowledge that excessive chargebacks may result in processor-imposed restrictions or account termination.

7. GOVERNING LAW

This Refund, Credit & Dispute Policy is governed by the laws of the State of Wyoming, United States. Any disputes arising from this Policy shall be resolved exclusively in the courts of that jurisdiction.