MERCHANT ACCOUNT FAQ
Q: What services does Bedrok Media provide?
A: Bedrok Media LLC provides performance-based digital marketing services focused primarily on the real-time generation and delivery of inbound phone calls (“Calls”). In some campaigns, additional inbound enquiries (such as form submissions or CRM-injected leads) may also be delivered. Collectively, these are referred to as “Leads” and are governed by the same delivery verification and dispute standards outlined in our Client Services Agreement (CSA).
Clarification on Billing Model
Bedrok Media’s primary billing model is pay-per-call, where charges apply only when a live inbound call meeting agreed qualification criteria is successfully delivered. Where campaigns include other inbound lead formats, such enquiries are treated as Leads and subject to the same instant delivery, dispute window, and resolution framework.
Q: How does Bedrok Media verify that a service was delivered?
A: Each Call or Lead delivery event is logged with objective proof-of-delivery records, which may include:
- Delivery timestamp
- Call duration and routing confirmation
- System logs and metadata
- Call recordings and AI-generated transcripts (where applicable)
These records constitute Bedrok Media’s verification of service delivery and are retained for up to twelve (12) months for billing verification and dispute resolution purposes.
Q: How does Bedrok Media handle billing disputes?
A: Clients may submit billing disputes within seventy-two (72) hours of Call or Lead delivery by contacting support@bedrokmedia.com
Disputes are reviewed against the qualification criteria defined in the CSA and the Refund & Dispute Policy. Valid disputes are resolved through replacement Calls/Leads or account credits. Monetary refunds are not issued for delivered services due to the instant and irreversible nature of delivery.
Q: What happens if a call or lead does not convert into a sale?
A: Bedrok Media does not guarantee sales outcomes or conversion results. A Call or Lead is considered billable if it meets the agreed technical, routing, and qualification criteria at the time of delivery.
The following do not constitute valid grounds for dispute:
- Caller intent or purchasing readiness
- Failure to convert into a sale
- General dissatisfaction with outcomes
- Calls missed, unanswered, or mishandled by the Client
These standards are consistent with performance-based advertising industry norms.
Q: Is there a risk of “Service Not Received” claims?
A: Because services are delivered in real time and documented through system logs, routing data, and recordings, Bedrok Media is able to verify whether delivery occurred as agreed. These records allow billing concerns to be reviewed objectively through the internal dispute process.
Q: Are refunds ever issued?
A: No. Due to the instant and non-returnable nature of Call and Lead delivery, all charges are final once delivery occurs. When a dispute is validated, resolution is provided through Call/Lead replacement or service credits, as outlined in the Refund & Dispute Policy.
Nothing in this policy limits a Client’s rights under applicable payment processor or card network rules.
Q: How are cancellations handled?
A: Clients may cancel services at any time with written notice. Bedrok Media operates primarily on a pay-per-call model, meaning Clients are billed only for Calls or Leads delivered prior to the effective time of cancellation. Charges incurred before cancellation remain payable and non-refundable.
Q: How does Bedrok Media reduce chargebacks?
A: Bedrok Media encourages Clients to contact support directly with any billing concerns so issues can be reviewed and resolved efficiently through credits or replacements where appropriate. This internal resolution process helps reduce misunderstandings and unnecessary escalation to payment processors.
Q: Does Bedrok Media work with licensed businesses only?
A: Yes. Bedrok Media does not work with businesses that are legally required to hold licenses or regulatory approvals unless such licensing is valid, current, and verifiable.
Clients are responsible for maintaining all required licenses, permits, and regulatory approvals applicable to their operations.
Q: Are there industries Bedrok Media does not work with?
A: Yes. Bedrok Media does not provide services to businesses operating in industries that are commonly restricted or prohibited by payment processors or applicable law, including but not limited to:
- Illegal goods or services
- Unlicensed or fraudulent operators
- Deceptive, misleading, or high-risk consumer schemes
- Industries prohibited under applicable card network or processor rules
Bedrok Media reserves the right to decline or terminate service where an industry presents unacceptable legal, compliance, or chargeback risk.
Q: What types of businesses does Bedrok Media serve?
A: Bedrok Media serves established local service businesses, including pest control, tree services, plumbers, and other home service providers operating in compliance with local regulations. We specialize in performance marketing for verifiable, licensed trade businesses with active operations.
Q: How is data privacy handled for inbound calls and leads?
A: Callers are notified that calls may be recorded and processed using automated systems for routing, quality assurance, and dispute resolution. Bedrok Media relies on reputable third-party infrastructure providers and applies reasonable administrative and technical safeguards consistent with industry standards.
Recordings and transcripts are used solely for operational, compliance, and billing purposes.
Q: Who processes payments for Bedrok Media services?
A: Payments are processed by third-party payment processors, including Stripe. Billing disputes and chargebacks are governed by the applicable processor and card network rules.
Q: How can Clients contact Bedrok Media support?
A: For billing questions or dispute submissions, Clients may contact support@bedrokmedia.com
Bedrok Media aims to respond within 24 business hours.
Q: How is Bedrok Media equipped to deliver and track calls?
A: Bedrok Media operates using established call tracking, CRM integration, and automated quality assurance tools to ensure accurate delivery, billing transparency, and dispute resolution. Our infrastructure is designed to support compliant, performance-based marketing campaigns from day one.